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TKT-001

Unable to access my account after password reset

high 5h
By Alice Thompson→ Sarah Chen#auth#password-reset

Conversation

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Alice ThompsonFeb 25, 5:30 PM

I requested a password reset yesterday but after clicking the link, I'm still unable to log in. The link says it expired even though I clicked it within a few minutes.

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Alice ThompsonFeb 25, 5:30 PM
I requested a password reset yesterday but after clicking the link, I'm still unable to log in.
S
Sarah ChenAgentFeb 25, 6:30 PM
Hi Alice, thanks for reaching out! Password reset links expire after 15 minutes. Could you try requesting a new one and clicking it immediately?
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Alice ThompsonFeb 25, 8:30 PM
I tried again and the same thing happened. I clicked the link within 2 minutes.
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