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Can I get a refund for unused annual subscription?
high 1d
By Henry Martinez→ Priya Patel#billing#refund#cancellation
Conversation
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Henry MartinezFeb 24, 4:30 PM
We signed up for the annual plan 3 months ago but we're switching to a competitor due to a company acquisition. Can we get a prorated refund for the remaining 9 months?
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Henry MartinezFeb 24, 4:30 PM
We need a prorated refund for 9 months of our annual subscription. Company acquisition is forcing us to consolidate tools.
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Priya PatelAgentFeb 25, 4:30 PM
Hi Henry, I'm sorry to hear about the situation. I've escalated this to our billing team for approval. Our standard policy covers prorated refunds in cases like this. I'll have an answer for you within 24 hours.
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